Most Frequently Asked Questions

  1. Who we are?

    INSTACouriers connects people with the reputed third party courier services/providers who is /looking to avail courier and /or logistical services. Third party courier service providers are reputed an-known courier service providers who are in agreement with INSTACouriers to offer the courier and /or logistical services.

  2. How INSTACouriers is different from other courier services.

    With INSTACouriers there is no need to contact Courier Company or carrying the courier/parcel to the courier company to ship the parcel. Using our android mobile app, sit and book a courier pick up. Some of the features are Search, Select, Send, Track, Share and get notifications for all your shipments.

  3. Which INSTACouriers is right for me?

    Our App or Website offers a variety of choices at different price points, time duration and, based on your inputs. We have a service for every occasion and no matter which option you chose you get the great service. Depending on your preference you can chose the best suitable service.

Setting up Your Account

  1. Download the App?

    You can download the INSTACouriers App from the android Google play store OR follow the below link.

  2. Create your account?

    Once you have the app, you can create your account by selecting ‘Register’. In order to create an account you will need to provide your name, email address, phone number.

  3. Rate Estimate and Booking.
    1. How do I book a Courier/Parcel?

      Once you have downloaded the INSTACouriers app and set up your account, you can book the couriers in three simple navigations..

      • Enter the pickup and delivery pin codes (System validates the pin code against our serviceability).
      • Select either Document or Parcel, and enter dimensions for the number of parcels/documents (length, width and height) in Cm's and weight in Kg's in our user friendly row repeatable component (precise dimensions required)
      • Depending on your preference, choose the service and make payment.
      • Depending on your preference you can chose the best suitable service for all the options listed in the Third Screen and Make the payment you sit back and relax, we will take it from here.
      • You sit back and relax; we will take it from here.
    2. Can I Request a booking for a Friend or a client?

      You can use INSTACouriers to request a booking for someone other than yourself, as long as you have entered the right pick up address. Post entering the mandatory information towards booking, forward the booking details to the concerned person for an uninterrupted service.

  4. How are the rates Estimate arrived?

    Based on the following input information,

    • Pick UP and Delivery Address.
    • No of Parcels.
    • Weight + Dimensions
    • Delivery Duration.
    • May vary from one courier/logistics service providers to the other.
  5. Do I need to Paste and Labels?

    We will send you a label to your registered email id, which includes Air Way bill number over. We recommend you to take print out of this label, paste it on all the number of parcels and hand over one copy to courier pickup personnel. This allows us to track your shipment more efficiently and send the right updates regarding your shipment. Failing to do so, would delay in shipment delivery, tracking and notifications. In such instances, please go and update the new tracking ID, provided by pickup personnel against your booking ID.

  6. Do I Need to Enter the Correct Dimension and Weight details?

    Before booking any documents or parcel, make sure you have the accurate dimensions and weight of the parcel to get the accurate rate estimates and services. Failing to do so will lead the complications and even rejection of your courier pick up request by the pickup personnel.

  7. Can I Edit and/or correct or add parcels to my order?

    Once the order is booked, it cannot be edited to add/delete/change the dimension of the parcels. We request you to cancel the order and book a new order with the correct details before the parcel being picked up.

  8. How to place an order for multiple parcels with different address for pickup and delivery?

    All the parcels with common pickup and delivery address can booked together with proper labels and documentation.

    When multiple parcels and the address (either the pickup or delivery) are not common, each booking has to be made separately. Ensure that you hand over the correct parcels to the correct courier pick up personnel's.

Packaging

  1. Who will pick up my Parcels?

    You order with us would be fulfilled by the courier and/or logistics company, which you have selected while placing an order with us, unless we have specified otherwise.

  2. At what time, parcels would be collected at the pickup address?

    We cannot provide an exact time of the collection of the parcels. Our service providers have the time window from 10 AM to 7 PM to collect the couriers. We request you to make necessary arrangements to hand over the parcels to the correct pick up personnel.

  3. At what time, my parcels would be delivered at the delivery address?

    We cannot provide an exact time of the delivery of the parcels. Our service provider ensures that, parcels would be delivered on the date that they agreed. However, you would receive timely notifications regarding the shipment.

  4. What happens if no one is available in person @ pick up address or delivery address when the collection or delivery service has arrived?

    The collection and/or the delivery service personnel will contact you on the telephone numbers provided at the time of booking. Kindly make necessary arrangements to respond to the Pickup/Delivery personnel during that time. However, in case, if you need any rescheduling, kindly raise an alert over the App from the Booking history, we will make necessary arrangements to reschedule the same. In some cases, you will be liable to pay additional charges.

  5. Can I get the Pickup and/or Delivery at an alternate address?

    We cannot accommodate the change in the Pickup and/or Delivery.

  6. What happens if no one turns up at the Pickup or delivery of my parcels?

    In such cases, we kindly request you to raise an alert from the App. Navigating to the Booking history and hitting on Query button.

Tracking

  1. How do I track my Orders?

    You can track all your orders through our tracking page on the App. Upon placing the orders, the tracking number/ Airway bill number would be sent over the order confirmation email.

  2. What if I have not used or pasted the label provided over the order confirmation email?

    In such case, you can enter the tracking number/ Airway bill number issued by the pickup personnel of the courier services to the track your order.

  3. Why is my tracking numbers not showing any details?

    Possible that you have not used the tracking number provided over the order confirmation email.

    Or

    The updates are awaited from the courier services as they scan and provide the updates at regular intervals. If any such issues kindly raise an alert over the App from the Booking history.

  4. Can I share my tracking details?

    You can share the tracking details with any individual or organization through our App.

Returns

  1. On What grounds my parcel will be returned?

    The reason for returning the parcels will be defined by the courier and/or logistical services providers. You can place the fresh order upon receiving the parcel after rectifying the issue why the parcel was returned earlier. Once the parcel returned process is initiated from the respective service providers, parcel would be delivered back to the pickup address and will attract surcharges and/or additional charges will be levied on the customer.

  2. Will I be informed about my parcel being returned?

    The Parcel return will be initiated by the Courier Companies and the information will not be available with us at the time if initiating the return. We will notify if any information available with us via our app.

Payments

  1. How payments collected?

    When your register and use our services, your Credit Card, Debit Card, Net Banking information is provided to our payment process partner Paytm - One 97 Communications Limited. In order to process the payments for your booking. INSTACouriers only collects BIN Numbers, Last Four Digits of the Cards numbers, the expiration dates to prevent fraud.

  2. Payment went through but booking failed?

    Immediately contact us over email Payments@INSTACouriers.com we will resolve the issues. In such cases we will issue a full refund.

Packaging Do's and Don'ts

Please make sure your parcel adheres to these guidelines before sending. Parcels that "don't" may be refused by the courier or be subjected to repackaging charges.

Do's
  • Choose the size of the package according to its content.

    nder-filled boxes are likely to collapse; overloaded ones may burst.

  • Always use high quality materials for your shipments.

    Consider strength, cushioning, and durability when selecting your wrapping supplies. Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for fragile items.

  • Wrap each item carefully in bubble wrap.

    All shipments are unavoidably subject to shocks during transportation. Wrapping them separately will ensure the items do not cause damage to each other. Always place fragile goods in the center of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.

  • Fill the base of the box with cushioning materials.

    Cushioning your shipment on all sides helps to make sure it arrives in good shape. The contents should never come into contact with the outer packaging.

  • Use appropriate packaging for the Item you are sending.

    Seal greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fiberboard box. Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints. Always remember that bad packaging may cause damage to surrounding items.

  • Mark any parcels over 25 kilos as 'Heavy'

    This ensures the parcels are treated in the correct manner, and ensures the appropriate lifting equipment can be used if required during the handling of the shipment.

  • Create a double wall at the bottom of the box.

    Insert a double corrugated card on top of the loose fill to create a double wall at the bottom of the box.

  • Surround the wrapped object with cushioning.

    This will prevent the item from moving during transportation. The cushioning should be able to absorb shock and vibration.

  • Insert a card to create a double wall on the sides and top of you box.

    Place a firm card on top of the cushioning material and to the sides of the outer box to make sure everything stays in place. Allow some room to place extra cushioning on top.

  • Extra protection on top.

    Protect the upper side of your package by filling up the remaining space with more cushioning material.

  • Close the package carefully.

    Make sure the box is closed carefully, so no cushioning material can get out. Using a good quality, rigid box with intact flaps is advisable.

  • Close the box securely with strong tape.

    Seal your package with pressure-sensitive plastic tape or water-activated paper tape, preferably around 50mm in width.

  • Finishing touch.

    Do not use strings or cords: they can get tangled up in automated sorting equipment. Place your address and shipping labels on the top surface of the box, avoid putting them on seams, closures or on the sealing tape.

Don'ts
  • Do not use bags made of fabric or cloth.

    We do not advise you to use bags made of Fabric or Cloth and if in case you are using this to pack your parcels, there is all chances the courier company might reject the parcels.

  • Do not over seal your package.

    Remember that all international shipments can be opened by customs authorities for inspection.

  • Do not use rope to seal your shipment.

  • Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging.

    They are only appropriate for information purposes.

  • Do not include any information indicating high value of contents on the address label or outer package.
  • Do not exceed the weight specification of the shipment container.
  • Do not use damaged containers.
  • Do not allow packages to get wet while awaiting pickup.
  • Do not attach multiple parcels together.

    All consignments will have each individual box or parcel declared on the Booking in order that the correct price and service can be provided to the customer. Under no circumstances should multiple boxes be attached together and sent as one parcel.

Tips

Weigh your parcel once you have packaged it and input this weight into our booking pod. Even the stickiest labels can come off - an extra address label placed inside the package is a good precaution. Remove old address/shipping labels from your packages. Use 'Arrow up' labels on relevant packages.